SMS Consent Script

iHELP Solutions — Verbal Opt-In Documentation

Overview

This page documents the exact verbal consent process used by iHELP Solutions when a customer calls our scheduling line at (239) 399-6452 to book an appointment. Consent to receive text messages is requested as an explicit spoken question, and is only recorded when the caller answers yes. Providing a phone number by itself is not treated as consent, and declining does not affect the booking or the service provided.

Verbal Opt-In Script

When a customer calls (239) 399-6452, they reach Oliver, iHELP's automated scheduling assistant. The following script is used verbatim:

Step 1 — Greeting:

"Hi, thanks for calling iHELP! My name is Oliver, I'm iHELP's scheduling assistant — how can I help you today?"

Step 2 — Appointment Type:

"Would you prefer a remote online session or an onsite appointment?"

Step 3 — Name Collection:

"Can I get your full name please?"

Step 4 — Phone Number:

"What's the best phone number for your technician to reach you?"

Step 5 — SMS Consent (Point of Consent):

"We'd like to text you about this appointment — your confirmation, a reminder beforehand, and a notice if anything changes. Message frequency varies, and message and data rates may apply. You can reply STOP at any time to opt out. Is it okay if we text you at that number?"

The caller must answer affirmatively (for example "yes" or "that's fine") before any SMS consent is recorded. If the caller declines, Oliver replies: "No problem, we won't text you," and continues booking the appointment normally. Consent to receive text messages is never a condition of booking or of receiving service.

Step 6 — Email Collection:

"What email address should we use for your appointment confirmation?"

Step 7 — Booking Confirmation:

Oliver confirms the appointment details and books it in the calendar. If the caller agreed in Step 5, a confirmation SMS is sent to the number collected in Step 4. If the caller declined, no text message is sent.

Required Disclosures

Customers are identified by name before a phone number is collected
Consent is requested as an explicit yes/no question and must be granted verbally
Declining does not affect the booking or the service provided
Message frequency varies based on appointment activity
Message and data rates may apply
Customers may reply STOP to opt out at any time
Customers may reply HELP for assistance
Mobile numbers are never shared with third parties for marketing purposes

Related Policies

Privacy Policy — includes mobile number non-sharing statement, message frequency, and rates disclosure
Terms & Conditions — includes full SMS opt-in terms for both web and verbal methods